ASFA 2024 wrap up: key takeaways from the superannuation industry’s big event

We recently attended the ASFA conference in Sydney, where nearly 1,000 delegates gathered to hear from industry experts about the future of superannuation. Among the standout sessions were talks on quantum computing and AI. However, a particularly practical and pressing topic for the superannuation industry was the upcoming changes associated with PayDay Super.

Damian Hill from the Commonwealth Superannuation Corporation (CSC) led a panel discussion featuring Emma Rosenzweig, Deputy Commissioner for Superannuation and Employer Obligations at the ATO, Michelle Bower, CEO of the Gateway Network Governance Body (GNGB), and Sarah O’Brien, Head of Regulatory Policy at Rest.

A quick poll of the audience revealed that the biggest challenge in people’s mind when it comes to getting ready for PayDay super is ‘handling increased transactions’, with 31% of the vote. Next was ‘less time to return unallocated payments’ with 27% of the vote, then ‘increased support requested by employers’ with 19% of the vote, ‘still waiting for administration and policy parameter’ with 14% of the vote and finally ‘the 1 July 2-26’ start date with just 9% of the vote.

The discussion largely centred on the impact of PayDay Super for funds and employers, clarifying key requirements. Employers will need to ensure super contributions are sent to funds within seven calendar days, while funds have three business days to allocate these contributions to employees’ accounts. This creates additional pressure for funds to accurately match contributions.

Interestingly, audience questions were about:

  • the New Payments Platform (NPP), which unlike BECS, allows real-time payments, and its use in Superannuation payments. The ATO have confirmed they will look at updating Superstream messaging standards to include NPP as a payment method. There are also working groups discussing enhancements to the fund validation service (FVS), to support NPP payment methods, such as including whether an account is NPP reachable and potentially adding PayIDs. The discussions are still ongoing, but we’ll provide updates as we get them.
  • increases in transaction volumes and the impact on current commercial arrangements between funds and their administrators or gateways. The transaction volume is anticipated to increase 3-5 times under Payday Super. We already see peaks on Wednesday and Thursdays so we can expect to see an increase in volume on those days. But we do know many organisations are assessing their options for Superstream and payments, given the impending changes.
  • what data or information can be provided to assist in supporting or motivating employers to provide accurate data to super funds in their contribution files, as this will vastly improve match rates. The ATO have confirmed there will be no changes to any of the services currently offered, so it will likely be up to the industry to decide how best to manage this change and ensure data is exchanged correctly the first time around.

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Payday Super: What it means for superannuation funds

The shift to Payday Super will transform superannuation, bringing both new demands, as well as new and exciting opportunities for funds. Here’s what you need to know.

The current state of superannuation

200 million contributions annually: Today’s superannuation transaction network processes around 200 million contributions each year. Error rates: An error rate of 1.6% is seen across the 200 million transactions that go through the superannuation transaction network. However some payroll providers and clearing houses report much higher error rates of 11-12%. Current timeframes: Funds currently have 20 days to allocate contributions to member accounts.

The Payday Super shift

Significantly increased contributions: Under Payday Super, contribution volumes are expected to rise 3-5 times, to 600 million to 1 billion per year. More errors than ever: With the number of contributions set to rise significantly, error rates are likely to increase. This will require funds to manage errors more efficiently, through automation and streamlined processes. Shorter timeframes: Under Payday Super, it’s expected funds will have 3 days from when they receive funds, to allocate them to the member account.

The implications for super funds

Rising costs: With increased contribution volumes and tighter timelines, the costs of existing services may rise. Higher risk of errors: If the error rate stays the same, there is set to be a large rise in the number of errors, requiring additional resources to manage corrections. Demand for efficiency: Funds will need tools that reduce the admin burden, streamline workflows, and ensure compliance within reduced timeframes.

The opportunity: Automation and new payment methods

The evolution of super contributions brings new tools and opportunities for funds, including: New Payments Platform (NPP): Real-time payment processing and PayTo, which allows funds to be pulled from accounts instantly, enable faster, more secure transactions. Business automation: By automating tasks such as validations, error checks, and payment pulls, funds can reduce manual processes and improve efficiency across operations. Automation can be setup to only pull funds once validations have occurred, significantly reducing the admin burden of funds.

Maximise the value from your service provider

With the demands of Payday Super, funds need to get the most out of their service provider. MessageXchange is uniquely positioned to meet these needs: Future-ready solutions: We support current batch payment methods, such as Direct Entry (DE) within the BECS framework, set for decommissioning in 2030, along with real-time options through the New Payments Platform (NPP), including PayTo. Advanced business automation: Our automation tools are designed to handle complex processes, reduce errors, and minimise time spent on manual tasks. Proven experience: Trusted by some of Australia’s largest businesses, we simplify complex workflows and payments, allowing funds to focus on delivering value to their members.If you want to learn more about our superannuation services? Ask our experts by getting in touch below.

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