eInvoicing is often treated as a finance or IT project. That makes sense at first: invoices land in finance systems, and the connection to the Peppol network usually involves technology. But as eInvoicing becomes more established across Australia and New Zealand, procurement and contract teams have a bigger role to play.

New Zealand is a good example. From 1 January 2027, government agencies that follow the Government Procurement Rules will need to require large suppliers to send eInvoices. Importantly, the requirement is not being applied retrospectively to every existing contract overnight. Instead, agencies are expected to build eInvoicing into procurement activity, contract renewals, retenders and significant variations over time.

That is a useful lesson for organisations on both sides of the Tasman. If eInvoicing only appears once an invoice reaches accounts payable, you are already late in the process. The best opportunity to make eInvoicing the normal way of working is earlier, when supplier expectations and commercial terms are being set.

The invoice process starts before the invoice

A supplier does not decide how to invoice you in isolation. The method is often shaped by onboarding information, purchase orders, contract terms and the instructions they receive from procurement or account managers. If those touchpoints still say “email your invoice to this address”, suppliers will keep using PDFs even if your finance system is ready for eInvoicing.

Procurement and contract teams can help close that gap by making the preferred invoicing method clear from the beginning. That could mean adding eInvoicing information to tender documents, supplier onboarding packs, contract schedules or purchase order instructions.

Build eInvoicing into procurement requirements

When you’re sourcing a new supplier, ask about eInvoicing capability early. You do not need a long technical questionnaire. In many cases, a few simple questions are enough:

• Can the supplier send Peppol eInvoices?
• What business identifier will they use, such as an ABN or NZBN?
• If they are not enabled today, what is their plan and timeframe to become enabled?

Capturing this information during procurement gives finance and implementation teams a clearer picture of which suppliers can be onboarded quickly and which may need extra support.

Make the contract language practical

Contract wording should make the invoicing process easy to understand. If eInvoicing is required or preferred, say so clearly and explain what the supplier needs to do. It is also worth checking that invoice requirements in the contract line up with the data your finance system needs, such as a purchase order number, contract reference or business unit identifier.

This matters because eInvoicing works best when structured invoice data can move straight into automated workflows. If a supplier sends an eInvoice but leaves out the information needed for matching or approval, the invoice can still end up in an exception queue.

Use contract events as natural transition points

You do not always need to move every supplier at once. Contract renewals, retenders, new scopes of work and major variations can be useful points to introduce or strengthen eInvoicing requirements. They are moments when both parties are already reviewing processes and expectations, so the change is easier to explain and document.

This is particularly relevant in New Zealand as agencies prepare for the 2027 large-supplier requirement. Government guidance makes it clear that the rule is expected to be incorporated through procurement and contract management processes over time, rather than applied retrospectively to every existing contract on 1 January 2027.

Keep supplier master data up to date

Once a supplier is eInvoicing enabled, record that information somewhere your teams can use it. Depending on your systems, that might be your ERP, procurement platform or contract management system.

Useful information can include the supplier’s Peppol identifier, whether they are ready to send or receive eInvoices, when they were onboarded and any special invoice requirements. This can help procurement avoid giving suppliers outdated instructions and gives finance better visibility of where eInvoicing should be the default channel.

Give procurement, finance and IT clear ownership

eInvoicing works across several parts of the business, so responsibility should not sit with one team alone. A simple operating model can make a big difference: procurement sets expectations with suppliers, finance owns invoice processing and exception handling, and IT or your eInvoicing provider manages the technical connection and system changes.

The important part is having a clear handover. For example, when procurement onboards a supplier that can send eInvoices, finance should know when to expect the channel to change. If the supplier has a technical issue, everyone should know whether it goes to your internal IT team, the supplier’s software provider or your Access Point provider.

Australia can use the same approach

Australia does not have the same 1 January 2027 large-supplier rule, but the principle still applies. The ATO continues to support Peppol as the standardised eInvoicing network in Australia, while government policy continues to focus on improving payment practices and reducing friction for suppliers.

For Australian organisations, putting eInvoicing into procurement and contract processes can help turn an available technical capability into a business-as-usual process. It creates a more consistent supplier experience, helps increase eInvoicing volumes and gives finance teams a better chance of automating invoices from the moment they arrive.

A practical checklist

• • Tender and sourcing: Ask suppliers about Peppol eInvoicing capability during procurement.
  • Contracts: State whether eInvoicing is required or preferred and make invoice data requirements clear.
  • Supplier onboarding: Give suppliers consistent eInvoicing instructions before their first invoice.
  • Supplier master data: Record eInvoicing readiness, identifiers and any special processing requirements.
  • Contract events: Use renewals, retenders and major variations as opportunities to transition suppliers.
  • Internal ownership: Define the roles of procurement, finance, IT and your Access Point provider.
  • Ongoing review: Track which suppliers still use PDFs and target the highest-value opportunities first.

Make eInvoicing part of the supplier relationship

The more eInvoicing is treated as a normal part of buying, contracting and supplier management, the less work finance teams need to do later to move suppliers away from manual invoicing.

For New Zealand organisations, the 2027 government requirements make this especially timely. For Australian businesses, it is a practical way to improve adoption and get more value from the eInvoicing capability they already have.

If you want to make eInvoicing easier to build into your supplier processes, MessageXchange can help you connect your existing software to the Peppol network and support your onboarding approach, get in touch with our team below.

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Going live with eInvoicing is an important milestone, but it is not the finish line. Once invoices are flowing through Peppol, the next step is to make sure the process is actually delivering the improvements you expected - and to keep refining it as supplier behaviour, systems and business requirements change.

That matters in Australia and New Zealand, where eInvoicing is becoming more embedded in everyday procurement and finance processes. In New Zealand, mandated government agencies are now expected to pay 95% of eInvoices within five business days. In Australia, the ATO continues to support the Peppol framework and certified eInvoicing products. The direction is clear: simply being connected is no longer the only measure of success.

1. Check how much of your invoice volume is actually using eInvoicing

Start with adoption. Being able to receive or send an eInvoice does not necessarily mean your trading partners are using the capability consistently.

Review your invoice mix and ask:

• Are new trading partners being directed to eInvoicing as part of business-as-usual onboarding?
• Are there particular business units or supplier groups where adoption is lagging?

This gives you a clear picture of where the next onboarding effort should go. The more invoice volume you move to a consistent electronic process, the easier it is to reduce parallel manual workflows.

2. Review exceptions, not just successful invoices

A healthy eInvoicing process is not one with zero exceptions. It is one where exceptions are visible, understandable and dealt with quickly.

Look at invoices that are rejected, delayed or sent for manual review. Common causes can include missing purchase order numbers, incorrect references, unexpected values or information landing in a field your downstream system does not use as expected.

Then look for patterns. If the same supplier or the same type of invoice is repeatedly creating work for your team, that is an optimisation opportunity. You may be able to tighten a business rule, improve supplier instructions or adjust your internal mapping rather than continuing to fix the same issue manually.

3. Make sure eInvoicing connects to the rest of your accounts payable workflow

Getting an invoice into your finance system faster only creates part of the benefit. What happens next matters just as much.

Review whether eInvoice data is helping you automate steps such as:

• matching invoices to purchase orders and goods receipts
• routing invoices to the right approver
• checking supplier and invoice information against your business rules
• managing approval thresholds and exceptions
• preparing invoices for payment and reconciliation.

The ATO notes that Peppol supports a broader set of procure-to-pay documents, including orders, order responses and invoice responses. That means an eInvoicing implementation can become a foundation for wider procurement automation, rather than an isolated finance project.

4. Keep supplier onboarding running after go-live

Supplier onboarding should not end when the project team closes the implementation plan. Suppliers change systems, new suppliers are added and contacts move on.

Build eInvoicing into your normal supplier management process. Make it clear in onboarding packs, procurement communications and invoice instructions that eInvoicing is the preferred channel. Periodically identify suppliers that are capable of eInvoicing but are still sending PDFs, then target them with practical support.

A smaller, ongoing onboarding program is often easier to sustain than a one-off campaign followed by silence.

5. Measure whether the process is improving

Your optimisation plan needs a few simple measures so you can see whether the changes are working. Useful measures can include:

• percentage of invoices sent or received through Peppol
• average invoice processing time
• invoice exception or rejection rate
• manual touchpoints per invoice
• cost per invoice processed
• payment cycle time.

You do not need a complicated dashboard to get started. Choose the measures that relate to your original goals and review them regularly. If eInvoicing adoption is rising but processing time is not improving, for example, that can point to a bottleneck further downstream.

6. Check what has changed in your systems and business rules

ERP upgrades, new approval workflows, new entities and changes to procurement rules can all affect an eInvoicing setup that was working well at go-live.

Include eInvoicing in change management and testing whenever you make material changes to finance or procurement systems. Confirm that mappings still work, required data is reaching the right fields, validation rules are still appropriate and the right teams are receiving alerts when something needs attention.

7. Turn the review into a regular optimisation cycle

The most useful post-go-live review is not a one-off health check. Build a regular cycle around your eInvoicing process: review the data, identify the biggest friction points, make a small change and measure what happens next.

Over time, this shifts the focus from “we have eInvoicing” to “we are getting more value from eInvoicing”. It also gives finance and procurement teams a way to keep improving automation as adoption grows.

If you want to review how your current eInvoicing setup is performing, MessageXchange can help you look at onboarding, business rules, integrations and process automation to identify where there may be more value to unlock. Get in touch with our team by filling the form below.

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Getting ready to send and receive eInvoices is an important milestone. But it is not the finish line. Once an eInvoice arrives, the next question is what your team can do with the data. For many organisations across Australia and New Zealand, the first stage of eInvoicing is about connectivity. Can you receive an eInvoice? Can your suppliers send one? Can your systems exchange data through the Peppol network? These are essential foundations. But the bigger operational value often comes next, when structured invoice data starts improving approvals, matching and payments. That is where eInvoicing becomes more than a new delivery channel. It becomes a way to remove manual handling from the invoice process and give accounts payable teams more confidence in the data they are using every day.

From receipt to decision

Traditional invoice processing often relies on people reading, checking and rekeying information from PDFs or paper invoices. Even when invoices arrive by email, if you’re not using an OCR, someone usually needs to confirm the supplier, check the purchase order, review amounts and route the invoice to the right person for approval. eInvoicing changes this because the invoice arrives as structured data. That data can be read by systems, checked against business rules and moved through workflows more consistently. Instead of starting with a document that needs to be interpreted, your team starts with information that can be validated and acted on. This matters because many invoice delays aren’t caused by the delivery of the invoice itself. They happen after receipt, when teams need to work out whether the invoice is complete, accurate and ready to approve.

Why structured data makes a difference

The value of eInvoicing is not only that invoices move from one system to another. It is that the invoice data is consistent enough to support automation. When the right fields are present and formatted correctly, businesses can check the invoice earlier and reduce the back and forth that slows payment down. For example, an organisation may need a purchase order number before an invoice can be matched. It may need to confirm the supplier ABN, validate bank account details or check that specific attachments are included. With eInvoicing, these checks can happen before the invoice is passed into downstream workflows, rather than after it has already created work for the accounts payable team. This is particularly useful for organisations with complex approval rules. The more invoices you process, the more small data issues can add up. A missing order number or incorrect supplier detail may not seem like a big problem on one invoice, but across hundreds or thousands of invoices it can create delays, rework and unnecessary supplier enquiries.

Automating the checks that slow teams down

One practical step is to identify the checks your team already performs manually. These are often the best candidates for automation. You might check whether the purchase order number is present, whether it matches the expected format, whether the supplier is recognised or whether the invoice includes the information needed for matching and approval. Once those checks are clear, they can be built into the eInvoicing workflow. Depending on the rule, an invoice might be accepted, rejected or flagged for review. The supplier can also receive clearer feedback about what needs to be fixed, helping reduce repeated errors over time. This approach helps finance teams move from reactive processing to proactive control. Instead of finding problems later, organisations can set rules that help improve invoice quality before the invoice reaches the people who need to approve or pay it.

Connecting approvals and payments

The next opportunity is linking invoice approval to payment. Once an eInvoice has passed validation and met your approval criteria, it can move through the process with less manual intervention. Some organisations use rules to route invoices based on amount, supplier, purchase order, cost centre or other data points. Others may use matching logic to compare the invoice against purchase orders and goods received. When these checks are met, the invoice can be progressed for approval or payment more quickly. There is also an important control benefit. If the criteria are not met, the invoice can be escalated for review rather than paid automatically. That gives teams a way to combine efficiency with governance, so automation supports the process without removing oversight.

Why this matters for Australia and New Zealand

Across Australia and New Zealand, eInvoicing conversations have often focused on readiness, mandates and adoption. Those topics remain important. But organisations that have already started planning for eInvoicing should also think about what comes after connection. If the process behind the scenes still relies heavily on manual checking, the benefits of eInvoicing may be limited. The real gains come when structured data is used to improve the way invoices are received, checked, approved and paid. For government agencies, large buyers and businesses working with many suppliers, this can support faster processing and a better supplier experience. For suppliers, it can reduce uncertainty around invoice status and help them send invoices that are easier for customers to process.

What to review before automating

Before automating approvals or payments, it’s worth reviewing your current process. Start by looking at the points where invoices most often get delayed. Are invoices missing purchase order numbers? Are supplier details inconsistent? Do approval rules depend on information that is not always included? Are payment decisions still happening outside the core system? From there, map the data you need for each step. This helps you understand which fields should be mandatory, which checks should happen automatically and which exceptions still need human review. A good eInvoicing process should not simply replicate the old process in a new format. It should give your team the chance to remove unnecessary manual steps and build cleaner workflows around better data.

How MessageXchange can help

MessageXchange supports eInvoicing by helping organisations connect to the Peppol network, map invoice data and apply checks that reflect their business rules. That can include validating key information before an invoice is sent to your software, notifying suppliers when information is missing or routing invoices into approval and payment processes. For organisations that want to go beyond simply receiving eInvoices, this flexibility can help turn eInvoicing into a stronger accounts payable process. The goal is not just to receive the invoice digitally. It is to make the next step faster, clearer and easier to manage.

A better next step for eInvoicing

eInvoicing gives organisations a better starting point because the invoice arrives as structured data. The next opportunity is using that data well. By automating checks, improving approval workflows and connecting invoice data to payment processes, organisations can reduce manual handling and create a more reliable experience for both internal teams and suppliers. So if your organisation is already thinking about eInvoicing readiness, the next question is worth asking now: what should happen after the eInvoice arrives? To learn how MessageXchange can support your eInvoicing and payment workflows, get in touch with our team.

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Switching eInvoicing on is not just a technical setting. Your accounting software needs the right data, workflows and connections in place so invoices can move smoothly between systems. Across Australia and New Zealand, eInvoicing uses the Peppol network to exchange invoice information securely between buyers and suppliers. The Australian Taxation Office says many accounting packages already offer eInvoicing, and businesses can often register on the Peppol network using their existing software. Here’s how to get your accounting software ready.

eInvoicing has been enabled, but not embedded

Switching on eInvoicing is only the first step. To get real value, it needs to become part of your normal invoice process. If suppliers are still told they can email invoices, many will keep doing exactly that. It’s familiar, easy and already part of their routine. To change this, make eInvoicing the preferred process, not just another option. Update supplier instructions, onboarding documents and invoice submission guidelines so the message is clear from the start.

Suppliers may not know you can receive eInvoices

Some suppliers may have no idea your business is ready for eInvoicing. Others may assume you still prefer PDFs because that’s how they’ve always invoiced you. A simple communication plan can make a big difference. Tell suppliers that you can receive eInvoices, explain what’s changing, and give them clear steps to get started. Keep the message practical. Focus on fewer errors, faster processing and less back and forth.

They may not understand what eInvoicing is

Many suppliers still think eInvoicing means emailing a PDF. That misunderstanding can slow adoption. It’s worth explaining the difference in plain English. A PDF invoice is still a document that needs to be opened, read and often manually entered into a system. An eInvoice is structured data sent directly from one system to another through a secure network like Peppol. The more clearly suppliers understand the difference, the easier it is for them to see why the change matters.

Their software may not be ready

Not every supplier has the same level of digital capability. Some may use cloud accounting software that already supports eInvoicing. Others may be using older systems, spreadsheets or manual processes. That doesn’t mean they can’t participate, they may just need more support. For smaller suppliers, options like web portals, like Colladium, can provide a simple way to send eInvoices without needing a full system integration. The key is to make the next step feel achievable.

The benefits are not clear enough

Suppliers are more likely to change when they understand what’s in it for them. If the message is only about your business wanting eInvoices, it can feel like extra work. But if suppliers see that eInvoicing can help reduce rejected invoices, cut down admin and support faster processing, the value becomes clearer. Make the benefits supplier-focused. Instead of saying “we are moving to eInvoicing”, try “eInvoicing helps us process your invoices faster and with fewer errors”.

Old habits are hard to break

Even when suppliers understand the process, some will keep sending PDFs out of habit. This is where follow-up matters. One email announcement is rarely enough. Suppliers may need reminders, support and a gentle nudge when they send PDFs after being asked to use eInvoicing. You can also involve accounts payable and procurement teams. If they keep accepting emailed PDFs without comment, the old process will continue. If they consistently redirect suppliers to eInvoicing, behaviour starts to change.

There may be no clear deadline

Without a deadline, suppliers may not prioritise the change. A phased approach can help. Start with your highest-volume suppliers, give them a clear go-live date, and explain when PDF invoices will no longer be preferred. You don’t need to be heavy-handed. But you do need to be clear. Suppliers are more likely to act when they know what is expected and by when.

There is no tracking or accountability

If you’re not tracking supplier adoption, it’s hard to know where the issue sits. You should be able to see which suppliers are sending eInvoices, which are still sending PDFs, and which ones need follow-up. This helps you focus your effort. Instead of sending broad reminders to everyone, you can target the suppliers who need support most.

How to reduce PDFs after enabling eInvoicing

To shift suppliers away from PDFs, focus on a few practical actions. Start by identifying your top suppliers by invoice volume. Let them know you’re eInvoicing-ready and give them simple instructions. Update your invoice submission guidelines so Peppol eInvoicing is clearly preferred. Offer support for suppliers who are unsure how to get started. Then keep measuring progress. Track how many invoices come through Peppol compared with email, and follow up with suppliers who continue sending PDFs. Small steps, repeated consistently, can make a big difference. Learn more about how to get more of your partners sending eInvoices by getting in touch with our experts, fill in the form below.

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Switching eInvoicing on is not just a technical setting. Your accounting software needs the right data, workflows and connections in place so invoices can move smoothly between systems. Across Australia and New Zealand, eInvoicing uses the Peppol network to exchange invoice information securely between buyers and suppliers. The Australian Taxation Office says many accounting packages already offer eInvoicing, and businesses can often register on the Peppol network using their existing software. Here’s how to get your accounting software ready.

Start by checking your software capability

Before changing any processes, check whether your accounting system is eInvoicing-ready. Some software products can send eInvoices, some can receive them, and some can do both. In Australia, the eInvoicing Ready product register helps businesses identify certified products that can send or receive valid invoices through an accredited Australian Peppol service provider and register a business on the Peppol network. In New Zealand, the eInvoicing software product list is a useful starting point, but the government recommends confirming capability directly with your provider. Before you go live, make sure your accounting software has the right details for your organisation. This includes:

• your legal business name
• Australian business number (ABN) or New Zealand business number (NZBN)
• GST details
• trading names and
• contact information.

Small errors can cause bigger issues later. If your business details don’t match what your customers or suppliers expect, invoices may fail validation or be harder to reconcile.

Review your invoice fields

eInvoices are structured, which means the data needs to be in the right place. Your accounting software should be set up to capture the fields your customers and suppliers need. Pay close attention to purchase order numbers, invoice references, GST and tax codes, payment terms, bank account details, delivery details and line-item descriptions. The cleaner your invoice data is at the start, the fewer issues your finance team will need to fix later.

Decide how you will connect to the Peppol network

Some businesses connect to the Peppol network through their accounting software. Others use a Peppol Access Point or service provider, especially if their software doesn’t natively support it, they have more complex systems or need extra integration support. An Access Point manages the secure exchange of data between your software and the Peppol network. Access point providers have met Peppol requirements around network governance and security, either through New Zealand Peppol Authority accreditation or mutual accreditation with the ATO. The right option depends on your software, invoice volume, integration needs and internal capability.

Test before going live

Don’t wait until your first live customer or supplier invoice to find out something is not working. Run test transactions first. Check that invoices can be sent, received, validated and processed correctly. Make sure invoice data lands in the right fields and that your team understands what to do if an eInvoice is rejected. Testing helps you catch simple issues early, before they affect payment timelines or supplier relationships.

Update internal processes

eInvoicing may change how your team handles invoices day to day. For example, invoices may no longer arrive in a shared inbox. Approval workflows may start earlier. Data entry may reduce, but exception handling and monitoring may become more important. Document the new process clearly. Your finance team should know where eInvoices arrive, how to check their status, what errors look like and who to contact for support.

Train your finance team

Even if the technology is simple, people still need to understand the change. Give your team a practical overview of what eInvoicing is, how it works in your accounting software, what is changing from the old process and how to handle common issues. Keep it simple. The goal isn’t to turn everyone into a Peppol expert. It’s to make sure they feel confident using the system.

Monitor performance after go-live

Once eInvoicing is switched on, keep an eye on how it is performing. Track how many invoices are being sent or received via Peppol, how many fail validation, how long invoices take to process and how much manual work is still required. This helps you spot issues early and show the value of the project over time. Using Oracle or TechnologyOne? Check out our upcoming webinars. Oracle: Click here TechnologyOne: Click here Want to see how to get eInvoicing going with your software? Get in touch with our experts below.

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eInvoicing adoption across Australia and New Zealand is no longer new. Many businesses have already connected to the Peppol network and switched on the capability in their systems. But enabling eInvoicing is only the first step. The real question in 2026 is this: is it actually working the way it should? Good adoption is not just about being connected. It is about how consistently and effectively eInvoicing is used across your business and your supplier network.

Here are the key things to look out for.

Moving away from PDF invoicing

One of the biggest signs that adoption has not fully landed is the continued use of emailed PDF invoices. If suppliers are still sending invoices via email, it usually means eInvoicing has not become the default process. Teams may still be falling back to old habits, or suppliers may not have been properly onboarded.

In a well-adopted environment, invoices flow directly from system to system. Email is no longer part of the process, and finance teams are not checking inboxes to manage incoming invoices.

Active supplier adoption and onboarding

Supplier adoption is where many eInvoicing projects succeed or stall. Good adoption means you are not just waiting for suppliers to switch. You are actively tracking who is using eInvoicing and who is not, and you have a clear plan to onboard the rest.

This often involves prioritising key suppliers, maintaining regular communication, and making it easy for them to get started. Over time, the proportion of invoices received via eInvoicing should steadily increase.

Improved invoice quality and accuracy

One of the benefits of eInvoicing is cleaner, more consistent data. When adoption is working well, you should see a noticeable drop in invoice errors. That includes fewer missing fields, fewer incorrect values, and fewer invoices needing manual correction.

If errors are still common, it may indicate issues with supplier setup, data standards, or validation processes. Monitoring error rates helps identify where improvements are needed.

Faster and more predictable processing times

Speed is one of the clearest indicators of success. With strong adoption, invoices should move through your system more quickly and with fewer delays. Approval cycles become more predictable, and payment timelines are easier to manage.
If processing times have not improved, it may be worth reviewing where delays are still occurring. The issue may no longer be invoice receipt, but what happens after.

Reduced need for chasing and follow-ups

In a manual environment, finance teams spend a lot of time chasing missing invoices, following up on approvals, or clarifying details with suppliers. With eInvoicing in place, that effort should reduce significantly. It is important to track this periodically to make sure this is improving.

If teams are still spending time chasing, it is a sign that adoption is not yet complete or that processes around eInvoicing need refining. Tracking how much time is spent on follow-ups can highlight the true impact of your rollout.

Looking beyond invoice processing

It is easy to focus on automating invoice receipt and processing. But good adoption in 2026 goes further. eInvoicing should support improvements across the entire process, including matching invoices to purchase orders, streamlining approvals, and improving payment workflows.

If these areas are still manual or inconsistent, there is an opportunity to build on your eInvoicing foundation and move towards broader finance automation.eInvoicing is looking to ramp up in New Zealand with the new mandate for government agencies and their suppliers. Register for our webinar “The 2027 eInvoicing mandate playbook: How to get ready and avoid common mistakes” to learn more about the einvoicing changes in New Zealand and where to start here.

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