20/05/2026

How to prepare your accounting software for eInvoicing

Switching eInvoicing on is not just a technical setting. Your accounting software needs the right data, workflows and connections in place so invoices can move smoothly between systems. Across Australia and New Zealand, eInvoicing uses the Peppol network to exchange invoice information securely between buyers and suppliers. The Australian Taxation Office says many accounting packages already offer eInvoicing, and businesses can often register on the Peppol network using their existing software. Here’s how to get your accounting software ready.

Start by checking your software capability

Before changing any processes, check whether your accounting system is eInvoicing-ready. Some software products can send eInvoices, some can receive them, and some can do both. In Australia, the eInvoicing Ready product register helps businesses identify certified products that can send or receive valid invoices through an accredited Australian Peppol service provider and register a business on the Peppol network. In New Zealand, the eInvoicing software product list is a useful starting point, but the government recommends confirming capability directly with your provider. Before you go live, make sure your accounting software has the right details for your organisation. This includes:

your legal business name
Australian business number (ABN) or New Zealand business number (NZBN)
GST details
trading names and
contact information.

Small errors can cause bigger issues later. If your business details don’t match what your customers or suppliers expect, invoices may fail validation or be harder to reconcile.

Review your invoice fields

eInvoices are structured, which means the data needs to be in the right place. Your accounting software should be set up to capture the fields your customers and suppliers need. Pay close attention to purchase order numbers, invoice references, GST and tax codes, payment terms, bank account details, delivery details and line-item descriptions. The cleaner your invoice data is at the start, the fewer issues your finance team will need to fix later.

Decide how you will connect to the Peppol network

Some businesses connect to the Peppol network through their accounting software. Others use a Peppol Access Point or service provider, especially if their software doesn’t natively support it, they have more complex systems or need extra integration support. An Access Point manages the secure exchange of data between your software and the Peppol network. Access point providers have met Peppol requirements around network governance and security, either through New Zealand Peppol Authority accreditation or mutual accreditation with the ATO. The right option depends on your software, invoice volume, integration needs and internal capability.

Test before going live

Don’t wait until your first live customer or supplier invoice to find out something is not working. Run test transactions first. Check that invoices can be sent, received, validated and processed correctly. Make sure invoice data lands in the right fields and that your team understands what to do if an eInvoice is rejected. Testing helps you catch simple issues early, before they affect payment timelines or supplier relationships.

Update internal processes

eInvoicing may change how your team handles invoices day to day. For example, invoices may no longer arrive in a shared inbox. Approval workflows may start earlier. Data entry may reduce, but exception handling and monitoring may become more important. Document the new process clearly. Your finance team should know where eInvoices arrive, how to check their status, what errors look like and who to contact for support.

Train your finance team

Even if the technology is simple, people still need to understand the change. Give your team a practical overview of what eInvoicing is, how it works in your accounting software, what is changing from the old process and how to handle common issues. Keep it simple. The goal isn’t to turn everyone into a Peppol expert. It’s to make sure they feel confident using the system.

Monitor performance after go-live

Once eInvoicing is switched on, keep an eye on how it is performing. Track how many invoices are being sent or received via Peppol, how many fail validation, how long invoices take to process and how much manual work is still required. This helps you spot issues early and show the value of the project over time. Using Oracle or TechnologyOne? Check out our upcoming webinars. Oracle: Click here TechnologyOne: Click here Want to see how to get eInvoicing going with your software? Get in touch with our experts below.

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30/04/2026

How EDI supports lean retail teams without sacrificing performance

For many suppliers across Australia and New Zealand, running a lean team isn’t a choice, it’s the reality. Whether you’re a growing business or an established supplier managing tight margins, your team is likely juggling orders, invoicing, logistics and customer communication all at once. That’s where electronic data interchange (EDI) can make a real difference. If you’re a supplier with a small team, you’re probably familiar with the daily juggle. Orders come in, invoices need to be created manually, and someone has to double-check everything before it goes out. Over time, this creates pressure:

Admin tasks start to take over the day.
Small errors turn into bigger issues.
Responding to customers becomes reactive rather than proactive.

It’s not that the process doesn’t work, it just doesn’t scale well.

Taking manual work off your plate

One of the biggest advantages of EDI is how much routine admin it removes. Instead of manually handling every step, your system can automatically:

receive and process orders
generate invoices from order data
send shipment updates.

This means fewer repetitive tasks for your team and more time to focus on running the business. For small teams, this shift can be significant. It frees up capacity without increasing workload.

Reducing errors (and the time spent fixing them)

When everything is done manually, mistakes are almost inevitable. A missing reference, a wrong quantity, or a pricing mismatch can quickly lead to delays and back-and-forth communication. What often takes the most time isn’t the mistake itself, it’s fixing it. With EDI, information flows in a structured, consistent way. That reduces the chance of errors happening in the first place, and it also means fewer interruptions throughout the day. Less time fixing problems means more time moving things forward.

Making your processes more predictable

For small teams, unpredictability is one of the biggest challenges. When documents come in unexpected formats or information is incomplete, it slows everything down. EDI brings consistency to your processes. Orders arrive in the same format, invoices follow the same structure, and information is easier to track. That consistency makes planning easier. Your team knows what to expect, and work flows more smoothly from one step to the next.

Handling growth without adding headcount

Growth is great, but it often comes with more admin, not just more revenue. Without automation, increasing order volumes usually mean:

more manual processing
longer hours
or hiring additional staff.

EDI helps break that pattern. Because transactions are automated, your team can handle higher volumes without being overwhelmed. This is especially valuable during busy periods, when demand spikes but resources stay the same.

Improving cash flow through faster invoicing

Cash flow is critical for small businesses, and delays in invoicing can have a real impact. With EDI, invoices can be generated and sent as soon as goods are shipped, without needing manual input. Because the data is accurate and aligned with the original order, there’s less chance of rejection or delay. This leads to quicker approvals and more predictable payments, something every small supplier benefits from.

Giving your team more breathing room

When your team isn’t tied up with repetitive admin or constant issue resolution, they can focus on:

building customer relationships
improving operations
planning for growth.

It changes the day-to-day experience from being constantly busy to being more in control.Want to learn how EDI can help you team automate processes? Get in touch with our experts.

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EDI Retailers

22/04/2026

What “good” eInvoicing adoption looks like in 2026

eInvoicing adoption across Australia and New Zealand is no longer new. Many businesses have already connected to the Peppol network and switched on the capability in their systems. But enabling eInvoicing is only the first step. The real question in 2026 is this: is it actually working the way it should? Good adoption is not just about being connected. It is about how consistently and effectively eInvoicing is used across your business and your supplier network.

Here are the key things to look out for.

Moving away from PDF invoicing

One of the biggest signs that adoption has not fully landed is the continued use of emailed PDF invoices. If suppliers are still sending invoices via email, it usually means eInvoicing has not become the default process. Teams may still be falling back to old habits, or suppliers may not have been properly onboarded.

In a well-adopted environment, invoices flow directly from system to system. Email is no longer part of the process, and finance teams are not checking inboxes to manage incoming invoices.

Active supplier adoption and onboarding

Supplier adoption is where many eInvoicing projects succeed or stall. Good adoption means you are not just waiting for suppliers to switch. You are actively tracking who is using eInvoicing and who is not, and you have a clear plan to onboard the rest.

This often involves prioritising key suppliers, maintaining regular communication, and making it easy for them to get started. Over time, the proportion of invoices received via eInvoicing should steadily increase.

Improved invoice quality and accuracy

One of the benefits of eInvoicing is cleaner, more consistent data. When adoption is working well, you should see a noticeable drop in invoice errors. That includes fewer missing fields, fewer incorrect values, and fewer invoices needing manual correction.

If errors are still common, it may indicate issues with supplier setup, data standards, or validation processes. Monitoring error rates helps identify where improvements are needed.

Faster and more predictable processing times

Speed is one of the clearest indicators of success. With strong adoption, invoices should move through your system more quickly and with fewer delays. Approval cycles become more predictable, and payment timelines are easier to manage.
If processing times have not improved, it may be worth reviewing where delays are still occurring. The issue may no longer be invoice receipt, but what happens after.

Reduced need for chasing and follow-ups

In a manual environment, finance teams spend a lot of time chasing missing invoices, following up on approvals, or clarifying details with suppliers. With eInvoicing in place, that effort should reduce significantly. It is important to track this periodically to make sure this is improving.

If teams are still spending time chasing, it is a sign that adoption is not yet complete or that processes around eInvoicing need refining. Tracking how much time is spent on follow-ups can highlight the true impact of your rollout.

Looking beyond invoice processing

It is easy to focus on automating invoice receipt and processing. But good adoption in 2026 goes further. eInvoicing should support improvements across the entire process, including matching invoices to purchase orders, streamlining approvals, and improving payment workflows.

If these areas are still manual or inconsistent, there is an opportunity to build on your eInvoicing foundation and move towards broader finance automation.eInvoicing is looking to ramp up in New Zealand with the new mandate for government agencies and their suppliers. Register for our webinar “The 2027 eInvoicing mandate playbook: How to get ready and avoid common mistakes” to learn more about the einvoicing changes in New Zealand and where to start here.

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E-invoicing government Retailers

30/03/2026

How EDI helps retailers automate invoice matching and reduce disputes

For retailers across Australia and New Zealand, processing supplier invoices can be one of the most time-consuming parts of the supply chain. When invoices arrive by email or PDF and need to be manually checked against purchase orders and delivery records, mistakes and delays are almost inevitable. Invoice discrepancies such as incorrect pricing, quantities, or missing order numbers can quickly lead to disputes between retailers and suppliers. This is where electronic data interchange (EDI) can make a significant difference. By automating how invoices are created, transmitted and validated, EDI helps retailers streamline invoice matching and reduce disputes.

The challenge of manual invoice matching

Finance or accounts payable teams match supplier invoices against purchase orders and delivery receipts to ensure everything lines up. This process, often called three-way matching, checks that:

the purchase order (PO) reflects what was ordered
the goods receipt or delivery record confirms what was delivered
the invoice matches both the order and the delivery.

When this process relies on manual checks, common problems arise:

Incorrect or missing PO numbers
Pricing differences between order and invoice
Quantity mismatches
Delayed or duplicated invoices
Time spent investigating discrepancies.

As a retailer, when your supplier network grows these issues can multiply quickly.

How EDI changes the process

EDI replaces manual documents with structured digital messages that flow directly between systems. When retailers and suppliers exchange purchase orders, shipping notices and invoices through EDI, the information is standardised and automatically captured. This creates the foundation for automated invoice matching. Instead of manually reviewing documents, the retailer’s system can automatically compare the invoice against the original order and delivery data. Retailers can automate three-way matching to verify:

item numbers
quantities
prices
order references.

Inconsistent or incomplete information can also create invoice disputes. EDI helps eliminate these problems by ensuring that key data fields are standardised and validated before the invoice is processed. For example, EDI can ensure that:

the correct PO number is included
product codes match the retailer’s system
pricing aligns with the original order
GST is calculated correctly.

By catching errors early, or preventing them altogether, EDI significantly reduces the number of invoices that require manual investigation.

Faster payments and stronger supplier relationships

When invoices are matched automatically and approved faster, suppliers benefit as well. Payments can be processed more quickly and with fewer queries from the retailer’s finance team. Leading to improved supplier satisfaction and less back-and-forth communication. For retailers working with hundreds of suppliers, these improvements can have a major operational impact.

Freeing finance teams to focus on higher-value work

Automating invoice matching doesn’t just reduce disputes, it also frees up valuable time for finance teams. Instead of manually checking invoices, staff can focus on:

investigating genuine exceptions
improving financial reporting
managing supplier relationships
supporting strategic business initiatives.

Want to learn more about EDI can help you better manage and automate invoicing? Get in touch with our experts.

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EDI Retailers

25/02/2026

How Peppol strengthens digital trust in B2B transactions

Trust underpins every business transaction. When you send or receive an invoice, you expect it to be accurate, secure and authentic. But with email-based PDFs and rising invoice fraud across Australia and New Zealand, that trust can’t be taken for granted. Peppol helps change that.

It removes email risk

Email is one of the biggest weak points in invoicing. Business email compromise and payment redirection scams rely on intercepted or altered PDFs.

Peppol removes email from the process entirely. Invoices move directly from system to system through secure access points. No attachments, no manual handling, no opportunity to alter bank details mid-stream.

It verifies who you’re dealing with

Businesses join the Peppol network using their ABN (Australia) or NZBN (New Zealand), verified by certified access points. That means you know the sender is a registered business. You’re not relying on receiving invoices into an email address that can be easily spoofed. Transactions come through a trusted network. This identity validation adds an important layer of confidence.

It standardises and validates data

Clean data reduces operational and financial risk. Peppol eInvoices are structured, not free-form PDFs. This allows invoice information to sent straight to the recipients software, no manual inputting. Required fields must be present and validation checks happen before delivery. The result:

fewer errors
fewer disputes
less manual correction
more predictable processing.

It creates traceability

Peppol transactions generate a clear digital record of when invoices are sent and received. That audit trail supports:

compliance
governance
dispute resolution
internal controls.

For organisations working with government, this transparency is increasingly important.

Why it matters now

As fraud risks grow and digital procurement expands across A-NZ, businesses need stronger foundations for trust. Peppol strengthens digital trust by:

verifying participants
securing transmission
standardising invoice data
reducing manual intervention.

It’s not just about efficiency, it’s about confidence in every transaction.Want to learn more about how eInvoicing improves digital trust? Get in touch with our experts below.

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E-invoicing government Retailers Suppliers

23/02/2026

Why supply chain visibility is now a retail competitive advantage

Retail in Australia and New Zealand has never been more competitive. Margins are tight, customers expect fast fulfilment and disruptions, whether global or local, can ripple through the supply chain quickly. In this environment, supply chain visibility is no longer just an operational nice-to-have. It’s a genuine competitive advantage. Retailers who can see what’s happening across their supply chain, in real time, are better positioned to protect margins, improve availability, and respond faster than their competitors.

1. Better stock availability

One of the biggest risks for retailers is stockouts. With strong visibility using EDI data such as purchase orders and advanced shipping notices, retailers can track inbound shipments before they arrive.

Identify short shipments early
Adjust replenishment plans quickly
Prioritise high-demand SKUs

This directly improves on-shelf availability and protects revenue.

2. Stronger supplier relationships

Visibility also strengthens supplier performance management. When every order, shipment and invoice is digitally recorded, retailers can measure:

on-time delivery rates
fill rates
ASN information accuracy
invoice compliance which can also make payments to suppliers faster.

This enables fair, data-driven conversations with suppliers and helps standardise expectations across the network.

3. Improved margin control

Errors in pricing, quantities or freight charges can quietly erode margin. In a tight-margin environment, these incremental gains matter. With structured, automated EDI data feeding finance and operations systems, retailers can:

automatically match invoices to POs and deliveries
identify discrepancies quickly
reduce manual reconciliation work
lower dispute and chargeback costs.

Want to learn more about how you can use EDI to improve supply chain visibility? Get in touch with our experts.

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EDI Retailers

29/01/2026

What changes for finance teams when eInvoicing becomes business as usual

Finance teams carry a lot of invisible stress. Late invoices. Missing details. Endless follow ups. And the quiet worry that something may have slipped through the cracks. When eInvoicing is set up properly, many of those day to day pressures ease. Not because finance teams stop caring, but because the process finally works the way it should. Here’s what finance teams stop worrying about once eInvoicing is in place.

Missed or lost invoices

When invoices arrive as PDFs by email, or on paper, it’s easy for them to be missed. Finding them later can also take time, especially when inboxes are full and folders are inconsistent. With eInvoicing, invoices are delivered system to system and land directly in your finance platform. There’s no searching through inboxes and no uncertainty about whether an invoice arrived. Finance teams can trust that every invoice is accounted for and visible.

Manual data entry errors

Any time manual input is involved, the risk of errors increases. Re keying invoice details for payment can lead to mistakes that cost time, money and confidence. eInvoicing removes manual data entry altogether. Invoice data flows straight into your software, reducing errors and freeing your team to focus on higher value work.

Chasing up missing or incorrect invoice information

When an invoice arrives without the right information, it creates extra work. Someone needs to follow up with the supplier, wait for a correction, and then reprocess the invoice. With MessageXchange, required fields and formatting rules can be enforced upfront for suppliers sending eInvoices. That means fewer incomplete invoices, less back and forth, less manual reviewing and smoother processing from the start.

Unpredictable payment cycles

Late payments often begin with slow or manual invoice handling. When invoices take time to arrive or require fixing, approvals and payments are delayed. eInvoices arrive instantly and accurately. Approval workflows move faster and payment runs become more predictable. Finance teams can rely on their timelines, and suppliers notice the difference. Less chasing. Less explaining. Less stress.

Invoice fraud and email-based risk

Email is one of the weakest links in the invoicing process. It’s easy to spoof, intercept or manipulate. eInvoicing removes email from the process entirely. Invoices are exchanged through secure, verified networks like Peppol, reducing exposure to fraud and giving finance teams greater peace of mind.Want to see how eInvoicing can be a stepping stone to financial automation? Get in touch with our experts below.

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E-invoicing government Retailers Suppliers

27/01/2026

How EDI helps retailers manage supplier performance at scale

As retailers grow, managing suppliers becomes more complex. More suppliers, more SKUs, more deliveries and more chances for things to go wrong. When supplier information lives across emails, spreadsheets and disconnected systems, keeping track of performance at scale becomes difficult. That’s where electronic data interchange (EDI) comes in. Beyond automation, EDI gives retailers the structure, visibility and data they need to measure and improve supplier performance without adding more manual work.

Managing suppliers at scale

Without the right systems in place, supplier performance tracking often relies on:

manual checks and exception handling
delayed or incomplete data
subjective feedback rather than facts
reactive conversations after issues occur.

This makes it hard to spot trends, identify recurring issues and manage suppliers consistently.

Key ways EDI supports supplier performance management

On-time delivery tracking

Understanding whether suppliers deliver on time, and how long it takes to receive orders, helps retailers plan more effectively. It also provides clear insight into whether suppliers are meeting expectations. Without automation, reviewing this information can be time consuming. With EDI, delivery data is easier to access and monitor. Advanced shipping notices (ASNs) show when deliveries are expected and what is being sent. On receipt, goods can be scanned into your system using SSCC labels, giving you accurate and timely delivery data.

Order accuracy and fill rates

EDI allows suppliers to send detailed shipment information, making it easier to track order accuracy. Retailers can compare what was ordered with what was actually shipped, identify partial deliveries, and stay on top of outstanding items. As a result, order disputes are reduced and fill rates are simpler to calculate.

Invoice accuracy and compliance

EDI data also supports invoice validation. Retailers can match invoices against purchase orders and advanced shipping notices, making it easier to identify:

price discrepancies
invoices submitted before delivery
potentially fraudulent invoices.

This visibility also helps highlight suppliers with consistently high invoice rejection rates.

More focused performance reviews with suppliers

With EDI in place, performance discussions become clearer and more constructive. Retailers can:

have fact-based conversations with suppliers
share performance reports backed by data
identify training or onboarding gaps
support underperforming suppliers before issues escalate.

Instead of reacting to problems, teams can focus on improving outcomes and strengthening supplier relationships.Want to learn more about EDI can help you monitor performance? Get in touch with our experts.

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EDI Retailers

28/11/2025

Future-proofing your operations: EDI strategies for the next 12 months

As the end of the year approaches, many businesses are turning their attention to 2025. Planning for growth, looking at ways to improve, and finding smarter ways to scale. One area that’s often overlooked in this process is your electronic data interchange set up. If you’re relying on electronic data interchange (EDI) to connect with suppliers, customers or partners, now’s the perfect time to ask: Is your EDI setup ready for what’s next? Here are some practical EDI strategies you can put in place now to future-proof your operations for the year ahead.

1. Review your current EDI setup

Start with a quick audit:

Are all your key trading partners connected via EDI?
Are you still relying on any manual workarounds or PDFs?
Do your systems handle all required documents (e.g. POs, ASNs, invoices)?
Is your EDI solution cloud-based and easy to maintain?

Identifying gaps now helps you avoid issues during busy periods and sets you up to onboard new partners or channels more easily next year.

2. Upgrade legacy systems

If your EDI system is still running on local servers or relies on custom code, it might be time to modernise. Think about whether your system is currently:

easy to integrate with your ERP and finance systems
automatically updates and needs improved security
able to provide real-time monitoring and reporting
flexible enough for your business to grow.

Modernising doesn’t mean starting from scratch. You can often keep what works and upgrade only what’s holding you back.

3. Simplify supplier onboarding

If you’re planning to add more suppliers in the coming year, especially small ones, offer them a simple way to connect. You could use a free EDI web portal to onboard suppliers who don’t have their own EDI systems. Our web portal solution, Colladium, is free for your community to use. It speeds up onboarding, reduces manual emails and ensures your data stays clean.

4. Explore hybrid EDI/API solutions

APIs are playing a growing role in supply chain integration, especially for real-time data like inventory, pricing or order tracking. In the coming year, it could be worth looking at systems in your organisation using API and incorporating that with your EDI setup. Our Gateway solution give customers one central connection between systems, mediating between systems, connection protocols, file formats and trading partners/businesses. It can bring a lot of benefits including:

full visibility of data exchange activity
the ability to transform and manipulate data
ability to see errors and act, or build in escalation processes.

5. Get ahead of compliance changes

With eInvoicing standards like PEPPOL becoming more widely adopted in Australia and New Zealand, it’s worth reviewing your invoice process to be compliant. Government agencies are paying suppliers faster when using eInvoicing and we could see more business following too.

6. Use EDI data to drive insights

EDI isn’t just about moving documents; it’s also a rich source of business data. It’s worth thinking about the data you are getting from EDI and how to utilise it for reporting like:

Analysing supplier performance
Identifying common delays or errors
Improving order accuracy and fill rates
Forecasting demand more accurately

Want to learn more about future proofing your EDI set up? Get in touch with our experts.

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EDI Retailers Suppliers

28/11/2025

Using eInvoicing as a stepping stone to end-to-end finance automation

When businesses start looking at eInvoicing, they often focus on the immediate wins: fewer errors, faster processing and less chasing. And they’re all great reasons to get started. But there’s a bigger opportunity too. eInvoicing sets you up for something much more powerful: end-to-end finance automation. If your business is thinking about modernising processes or reducing the manual work your team does every day, eInvoicing is the perfect place to begin.

What eInvoicing gives you right away

eInvoicing fixes some of the most painful parts of handling invoices. It helps you:

cut out manual data entry
avoid mismatched or incomplete invoice details
reduce duplicate payments
move invoices through approvals much quicker

eInvoicing can help you:

issue customer eInvoices automatically
speed up payment times
improve cash flow forecasting
reduce manual reconciliations.

But the real magic isn’t just the faster processing, it’s the structured data you get from Peppol eInvoices. That’s what unlocks everything else.

Why structured data matters

eInvoicing isn’t just about reducing manual processing and costs. It allows you to get clean, consistent data to work with. With structured data, you can start doing things like:

matching invoices to purchase orders automatically
setting up approvals based on rules instead of manual checks
building dashboards that show spend in real time
linking invoices straight through to payment and reconciliation

It’s the difference between reacting to problems and preventing them in the first place.

What eInvoicing makes possible next

Once eInvoicing is in place, you can continue to take your finance automation further. These can be big or small, it depends on your business and where you want to go. Our Gateway solutions can take your business process automation further.

Procure-to-pay automation

You can start automating your whole procurement process including:

creating and sending purchase orders to suppliers
sending order confirmations and delivery information to buyers
payment reminders
matching invoice information against order information
invoice payment approval processes
payment runs

Want to see how eInvoicing can be a stepping stone to financial automation? Get in touch with our experts below.

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E-invoicing government Retailers Suppliers

27/10/2025

What a fully automated order-to-cash process looks like

Processing orders, shipping goods, issuing invoices and getting paid - it’s all part of the order-to-cash (O2C) cycle. But for many businesses, this process is still slowed down by manual tasks, disconnected systems and back-and-forth emails. That’s where electronic data interchange (EDI) changes everything. With EDI, you can automate the entire order-to-cash cycle from end to end, reducing errors, speeding up turnaround times and freeing up your team to focus on growth, not admin. Here’s what a fully automated O2C process looks like when EDI is working behind the scenes.

Ordering

Purchase order is received automatically

Your customer sends a purchase order (PO) and it is sent straight from their system to yours. This means you don’t need to manually input data into your software. No emails, no PDFs, no manual data entry!

Order confirmation is sent with one click (or none)

Once the PO lands in your system, an order response can be created and sent automatically. Orders can also be checked against things like stock levels before being confirmed. If an order confirmation needs changes, suppliers can reject it or suggest updates, but all the information is pulled straight from the purchase order, reducing manual work.

Delivery and shipping

Goods are picked, packed and shipped with visibility

When it’s time to ship, your system generates an advanced shipping notice (ASN) from the order confirmation. The ASN tells your customer exactly what’s on the way, when it’s arriving and how it’s packaged (pallets, cartons, etc.). If you use SSCC barcodes, they’re included too. These codes make it easy for retailers to scan and load all goods into their systems.

Payment

Invoice is created

The invoice is created in the supplier’s software. Sometimes this can even be created using the order information: No copying, no pasting, no spreadsheets and no PDFs. For some retailers, you can include tax, freight and discounts - everything they need to process payment quickly.

Payment is received and reconciled faster

Invoices need less manual input, which reduces errors. Retailers can easily complete two or three way matching, meaning their system can approve and pay the invoice without needing to check things manually.Want to learn more about message compliance testing and avoiding common EDI errors? Get in touch with our experts.

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EDI Retailers Suppliers

30/09/2025

eInvoicing KPIs: What to measure?

So, you’ve implemented eInvoicing. It can be easy to just forget about it once you’ve gone live and onboarded a few trading partners, but to really get the most the most out of it, check back against the KPIs you first set out with. This will help you track your progress and make sure achieving your goals. Here are a few that might help.

Adoption and engagement

As more of your trading partners onboard to eInvoicing, the more automation and benefits you gain. This is a key metric for getting the most from your eInvoicing investment. Here are some of the KPIs to think about when assessing your goals:

% of partner onboarded to eInvoicing: You should be always tracking how many of your partners have onboarded to eInvoicing.
% of customers receiving eInvoices: for suppliers it’s important to see how many of your customers are receiving eInvoices so you can start gaining the benefits from your implementation.
% of invoices sent via Peppol and % received via Peppol: tracking how many invoices are sent and received through Peppol is important to make sure you’re getting the most out of your setup.

Process efficiencies

One of the main benefits of eInvoicing is automation. Keep track of these stats to make sure you’re getting the benefits:

Average invoice processing time: record how long it takes to process the average invoice.
Manual touchpoints per invoice: at what point, if any, are staff having to intervene in the process? Knowing this will allow you to look at more ways to improve and streamline the process.
Invoice exception rate: how many invoices need manual review or fixing? The goal should be to see this figure continue to drop.

Financial improvement

Looking at the financial impact of processing invoices is important. If it’s all working well, the cost to process an invoice should reduce. Here are some metrics you should be tracking:

Cost per invoice processed: this should be assessed before implementing eInvoicing and again once eInvoicing is implemented.
Payment cycle time: Seeing faster invoice payments shows your processes are improving and will make your suppliers happy too.

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