With our experience in eInvoicing and other B2B integration, we’ve seen firsthand what customers have found useful, particularly during planning and implementation. So who better to ask for advice than our resident eInvoicing expert, Andriy Tyshchuk, who has years of experience in B2B integration, both from the end-user perspective and the service provider side.
Q: What benefits do customers get from eInvoicing?
Andriy: Customers are seeing the typical benefits that you often hear about when it comes to eInvoicing. Suppliers are seeing faster payment and improved cash flow, fewer disputes and rejected invoices and better relationships with customers. Buyers are seeing more automation, reduced invoice processing costs and less paper usage.
Q: Do any stages in the eInvoicing implementation process stand out and why?
Andriy: At the moment, one stage stands out more than others: onboarding customers and suppliers. eInvoicing is growing but it can be challenging to plan the onboarding process. Making sure you are segmenting your partners and communicating to each is key. Providing incentives, particularly faster payment times, for suppliers who send eInvoices can definitely help.
Q: How are businesses choosing an eInvoicing service provider?
Andriy: There are a few things customers seem to look for in an eInvoicing service provider. A key one is experience, particularly having a thorough understanding of the software they use, file formats and connection types they use, and having had success with them. We’ve worked with many software packages, but heavily with SAP, Oracle and Technology One.
Having localised and tailored support that can cater to their needs, as well as being competitive on price have been other factors. And we also see customers choosing based on word of mouth and reputation in the industry.
Q: What do we need from businesses to get them started?
Andriy: The process is very quick and easy for implementing eInvoicing. We just need to know what software you use, the file formats your software uses, and the connection type – how your software can connect to us. And we also need to know if they require us to implement any business rules to check specific information on invoices and automate approval and payment processes.
Q: What advice do you have for organisations currently looking to implement eInvoicing?
Andriy: Plan ahead with all the information required to get started. For buyers receiving invoices, make sure you know your connection protocols, file format and business rules. Certain ERP requirements may be needed, so we need to look at how that data can be obtained from the supplier’s software or whether we find other ways to populate the information needed. I’d also use our ‘matchmaking’ service to see which of your trading partners are already sending eInvoices and could be ‘low hanging fruit’ to onboard.
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