NSW Department of Customer Service implements eInvoicing to provide faster payments, a seamless experience for suppliers and an automated procure‑to‑pay process

Once the NSW Government introduced its policy for faster payments, which included a five days payment terms for SME suppliers, the Department of Customer Service (DCS) decided to get its wheels in motion, taking a leadership role in eInvoicing in Australia.

DCS began the search for chose an Access Point. But it would become more than an Access Point, it will be a state digital asset, used for multiple use cases throughout the whole of the NSW government. They chose MessageXchange solution based on its:

  • system capability
  • business support
  • exception management
  • workflow management
  • ease of use.

Find out more in this case study.


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